We talk about Anker SOLIX products all the time here at The Solar Lab. From their small Anker C300X units all the way up to their powerhouse Anker F3800 Plus, we’ve reviewed, tested, and linked to their gear plenty of times.
While most of their products are hugely impressive, until now, we hadn’t really tested the other side of the company—the quality of their customer service and tech support.
So, we decided to fix that. Just like we’ve done with EcoFlow, Shop Solar, and Signature Solar, we mystery shopped Anker. We created fake names, made up realistic scenarios, blocked our phone numbers, and called both their sales and tech support—twice each.
As always, this wasn’t sponsored, and we didn’t warn them ahead of time. Just a genuine look at what you’d experience if you called Anker yourself. Let's see what happened.
We wanted to start off by reaching out to their sales team. The main aim here was to see if they would actually recommend appropriate products for the needs we described, rather than just trying to upsell us to the most expensive option.
Our first scenario was a simple one: we needed portable power for a camping setup, primarily to run a small 12V fridge off-grid. We didn’t want the rep to just auto-suggest the popular Anker SOLIX F3800, as that’s kind of the company’s flagship power station right now, so we gave them numbers that hopefully wouldn’t lead us there.
After a brief two-minute hold, we were greeted by someone from the U.S.—a nice change from previous mystery shops where language barriers and thick accents were an issue.
We told the rep our DC fridge used around 50 watts, and he jumped straight into the math. At first, he assumed continuous usage and overshot the energy requirement for a full day by quite a bit, but when we questioned him about how fridges cycling on and off (so they use less power), he acknowledged the point and explained he was simply working from a worst-case scenario (meaning if the fridge was on non-stop).
That level of awareness—plus the fact that he explained why he did the math that way—was honestly impressive, especially compared to what we were getting from EcoFlow sales reps.
His recommendation? The Anker SOLIX F2000, which technically undershoots the mark a little (since it’s a unit with a 2,000Wh battery and we were estimating 2,400Wh of daily use).
But again, he walked us through how to adjust the math, how to measure real-world usage, and how to check with the fridge’s manufacturer to get more accurate numbers. It wasn’t a perfect recommendation, but it was honest, polite, patient, and genuinely helpful.
Next, “Health & Safety” called in with a question about powering his tiny home setup. He gave a mix of data: some numbers were in watts per hour, others were daily wattage estimates—the kind of thing we figured most customers would do.
The rep caught that right away and asked us to clarify. That kind of active listening shows that he actually wanted to understand our needs before jumping into any sort of sales pitch.
The rep also asked how we’d be charging the unit—solar charging on location, or charging at home with AC power then bringing it out to the tiny home. That kind of forward-thinking was also refreshing.
He initially recommended the F2000 as well, but after realizing we needed closer to 48 hours of off-grid usage, he adjusted his recommendation to the Anker SOLIX F2600, along with optional expansion batteries. He explained both smaller and larger battery options to match different budgets.
He also walked us through solar options, recommending a 400W panel, and explained how the inverter rating and surge capacity would actually affect real-world performance. He didn’t just say “it’s a 2600W inverter”—he explained what that meant for practical usage.
It was honestly one of the best sales experiences we’ve had with a solar brand.
There was one slight annoyance we ran into: when you call Anker’s main number, it lists several options—Anker Charging, Eufy Security, SoundCore, etc.—but Anker SOLIX, the power station division we wanted to call, is buried way down the list as the sixth option.
We could see plenty of people assuming Anker Charging would be the power station side of the company, but that actually corresponds to their Wi-Fi router and cable division.
Then, if you do choose the wrong option, you’re told to email another department, rather than just being redirected. It seems like something a customer rep from any of their sub-companies should be able to handle quickly. Why can't they just say: "This is actually a different division, but let me quickly connect you to Anker SOLIX”?
But other than that, it was a really solid all-around sales experience.
Having been really impressed with the quality of the sales call experiences, we decided to call in with some fake tech issues to see if they’d be helpful or dismissive. Here’s what we found:
In this call, we pretended we were trying to understand how the Anker SOLIX F3800 Plus charges using its generator adapter cable, which claims up to 6,000W of charging.
We already knew the real answer (and had even talked to Anker’s engineering team about it), but we wanted to test the support team.
The rep initially said yes, you can hit the full 6,000W charge rate with just one expansion battery, but that’s not quite right. In reality:
So, his answer was half right, but if a real customer went off that advice and bought one battery expecting to charge at 6,000W, they’d be disappointed—and likely frustrated after spending that extra money.
Still, the rep was polite, tried to help, and understood the question. That puts him ahead of many others we’ve dealt with, even if the info was slightly off.
Next, Mr. “Health & Safety” called tech support asking about peak shaving with the F3800, but using an existing manual transfer switch, rather than their Smart Panel. The rep was good at first—explained how to do so using the Anker App, and they answered general questions well—but things got shaky once we introduced that transfer switch into the mix.
To be fair, we made it more complex than it had to be, and we should’ve just described the setup as a generator inlet box, instead of a manual transfer switch.
While there was confusion and a few wrong answers, he did promise to email us a detailed follow-up, which is something that he actually did do!
The email clearly explained what we could and couldn’t do with 120V and 240V when using a transfer switch, as well as a more detailed breakdown of peak shaving. It had the right info, and it arrived within a day. That level of follow-through deserves recognition and it left us feeling pretty impressed.
Here’s our takeaway from this entire experience: Anker SOLIX’s customer service is some of the best we’ve seen from a direct-to-consumer solar brand. Their sales team was engaged, educational, and didn’t oversell.
Their tech support was fast, honest (even when they were uncertain about an answer), and they even followed up promptly, where other companies probably would have just left us hanging after the call concluded.
The only issues were minor—some slightly wrong technical info, and a confusing phone directory system. Compared to other power station brands, like EcoFlow, where our calls were often full of confusion and wrong answers, Anker came out way ahead.
There’s still a bit of room for improvement, but we feel confident sending you directly to Anker to purchase their products.
As our reviews have shown, their gear is really solid. And, it turns out, their team knows what they’re talking about. So, well done, Anker!
www.AnkerSOLIX.com for Anker Power Stations & Accessories
Use Code: THESOLARLABSOLIX for 5% Off Your Order
www.ShopSolar.com for Anker Solar Kits
Use Code: THELAB for 4% Off Your Order
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